Welcome to Jenn's Zen!
Hello there and welcome! Thanks for checking things out! I'm Jennifer Good, and this blog is my story. I believe the only way to grow is to share what you know. After creating and selling a top 1,000 website for a seven-figure sum, the best way for me to grow is to share some of my experience with others. That's where Jenn's Zen comes in. Within these pages you'll find my insider tips, sage advice, and inspiring ideas for growing your business. It is my hope that you'll be able to learn from some of my successes and failures and discover your own "good" life. I invite you to look around, possibly share some of your own tips and hopefully we'll both learn from each other.
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September 10th, 2010 | 1 Comment

Typewriter

It seems like a lot of my consulting work as of late has heavily involved teaching clients how to get their content strategies off the ground or how to get better results from what they’re currently doing. The more I do this, the more cemented I become in the belief of how crucial your content is for getting traffic. In my mind, it has become a keystone to any successful online marketing strategy.

If you’re new to content marketing, you may be wondering how content can help you sell a product or be used to generate traffic. Let’s take a closer look and explore some of the benefits of using content for your marketing efforts.

Improves Stickiness
The content you write has entertainment value. Hopefully, it keeps readers entertained a bit longer than they expected, therefore increasing the time they are exposed to your brand and message.

Creates Authority
When you write on a topic, it helps establishes you as an authority in that field or niche. If your content is also published elsewhere, it lends further instant credibility.

Sells Indirectly
The message in your content can inspire people into action. This could mean they buy something from you, sign up for your newsletter or RSS feed or bookmark your site for future reference because they like what you’re saying.

Creates Backlinks & Spreads Virally
Providing content for other sites allows you to not only expose yourself to a new audience, you also have a chance to create some great backlinks to your site. For content developed for your own site, if it’s well written, informative or catchy, it can move people to spread your message for you either virally through social media sites or personally through links or mentions on a person’s blog. Either way, it results in more links to your site and getting the word out to new readers or visitors with little additional effort on your part.

Of all the benefits, from a traffic generation standpoint, creating backlinks and a viral movement is the most significant benefit. Sure you can pay X dollars and get X traffic via paid search results, but for those who are looking for deep, long-lasting results, getting people to link to you has the highest pay off in the end. Not to mention, it’s free. If you’re paying for traffic, what happens when you stop paying? If you have prominent links and mentions regarding your site on related websites, not only do you have instant social proof, but you have traffic that won’t immediately vanish.

So, if getting links is so important, the next question to ask is naturally, “How do you get people to link to you?” This is where planning your content marketing strategy really gets fun and creative. You want to write content that will motivate people to spread your message. You want content that others will willingly post on their own sites. To help lead you in the right direction, here are a few key elements to writing content that stands out and begs to be spread virally.

1. Start with a killer headline.
Sharing content has become an extremely popular pastime. Take a look at the last twenty or so Twitter updates. How many of them are links to an article? In this era of content overload, getting your message to stand out is key. That begins with a rockin’ headline. I have a sneaking suspicion that a good amount of articles get retweeted or Dugg based solely on the article title. Your headline approach can be informative such as “How To Become A Power Twitter User,” or fun and whimsical such as “Why Dragons Make Better Husbands.” Whatever your approach, make sure it’s going to stand out to your target audience. A good place to get ideas is your local newsstand or bookstore. Take a look at magazine covers that are related to your niche or field and see what headlines they are using. Take notes and see what you can come up with.

2. Follow up with an interesting article.
While headlines play the position of quarterback in your article playbook, you still need something substantial to deliver the touchdown. Make sure you’re giving your audience something of value and interest. Think about what you want your reader to take away from the experience. In this case, I want you to feel excited about creating a content strategy that will help you build traffic to your website. If I did this, I’ve done my job. You want people to leave feeling helped or entertained to the point that they feel compelled to tell someone (or a hundred someones) about it.

3. Ask for what you want.
Determine the purpose of your content before writing. Is it going on your own site or is it for a guest blog? Do you want comments or retweets? If it’s for another blog, do you want people to visit your site? If it’s for your site, do you want your reader to sign up for your RSS feed or a newsletter or buy a product? If you know ahead of time what your goal is, it’s much easier to write in a call to action. Don’t be afraid to ask for what you want. People are more than willing to support you if you’ve given them something of value.

Obviously, not everything you write is going to be a stroke of literary or marketing genius. However, a good amount of attention should be devoted to at least two to four “killer” articles per month. Personally, I would try to write two for your own site and two really great guest posts per month to get started. As you get going, you’ll be able to determine what efforts are best suited for your particular business or project.

It used to be said that content is king. When it was mentioned before, it was from the understanding that whoever had the most content “wins.” I still believe the phrase to be true, however, the context has changed. The smart use of quality content is where the focus should be. Content definitely is king, but learning how to market it and make it useful is definitely queen.

What are your thoughts? How do you use content to gain more traffic?

July 21st, 2010 | No Comments

If you’re like me, you never like to be too far away from knowing how well a website or marketing campaign is doing. Just because you’re away from the office doesn’t mean you need to be away from your work. Looking for “on the go” solutions, I’ve found a few favorite apps that keep me in the know no matter where I am. These are typically my go-to apps, and in some cases have even replaced the full application for me. They’ve helped me stay on top of things, hopefully they’ll help you too. :)

iPhone App - AnalyticsProAnalyticsPro
This is Google Analytics for your iPhone. Simply put, it’s amazing. It gives real time data. It’s streamlined, so it’s easy to figure out. In fact, I find myself using this app instead of logging into Google Analytics daily. I have all the stats for any site I’m working on at my fingertips and (as I mentioned) it’s all real time, so I can track immediately how my marketing efforts are working. This app is a little pricey, but in my opinion well worth the investment.
Price: $6.99

iPhone App - EgoEgo
Similar to AnalyticsPro, Ego is a stat program as well. It currently gives you quick stats from the following accounts: Twitter, Squarespace, Tumblr, Google Analytics, FeedBurner, Mint, Vimeo and Ember. Any point during the day when you want to check your stats, just open the Ego app and see what’s going on.
Price: $1.99

iPhone App - SEO ProSEO Pro
Search engine optimization is certainly an important factor for any online business. SEO Pro lets you keep track of Google PageRanks, Alexa ratings, Diggs and more. You’ll also get a quick view of your meta data and the website itself with this app. It’s not the end-all SEO resource, but it’s definitely nice to have a quick reference when you’re looking to see how you’re doing overall.
Price: $1.99

iPhone App - SEO Automatic LiteSEO Automatic Lite
I’m reviewing the free version of this app because I haven’t tried the paid version yet. This is a quick little tool that outputs a instant SEO report on any site. Just enter the URL and it will let you know if you have room for improvement. The reports are a little text heavy, however, it’s all valid SEO information. Overall, it’s a fairly thorough review of your SEO efforts.
Price: FREE

iPhone App - SimpleSenseSimpleSense
Like to know how much you’re earning at any given point of the day? Now you can keep track of your Google AdSense account on the go. SimpleSense lets you keep track of earnings, clicks, CTR, CPM and views. You can track it by day, week, month and all time. It’s simple, and does just what it says. Not bad for a free app.
Price: FREE

What’s your favorite app?

July 12th, 2010 | No Comments

While reading through some of my RSS feeds today, I ran across this interesting photo and it got me thinking.

Crocheted Car In Rome

It seems in today’s culture, the things that stand out do so because they are extremely unique. You can’t just be slightly different, you need to do something a little more extraordinary to really catch people’s attention. This car is an excellent example of this. If this had been a paint job, it wouldn’t have stood out nearly as much as it does being a crocheted car cover. Practical? Probably not. Stylish and unique? It’s oozing with it!

Thinking about this picture reminds me of how, as business owners and marketers, we need to apply our own uniqueness and flavor to our messages and products. This is contrary to the old-school method of business, where it was most important to fit in. Uniqueness was not a selling point in a factory that produced hundreds of widgets daily. However, in today’s hyper-competive market, the only way to stand out is to be unique. The only way to be unique is to be yourself and let a part of you and your personality be reflected in your product.

The beauty of this approach to marketing is that you don’t even need to be selling or talking about anything new. You just need to present it in a way that reflects your uniqueness. I think Virgin and Apple are an excellent examples of this. Both companies are in the business of selling music. It’s the same music you can buy anywhere, however, these two companies have found a way to inject their own level of uniqueness into their marketing message and have become household names in the process.

What’s your brand of uniqueness?

  • How are you selling your products?
  • Are you using typical, description-based copy to sell your product?
  • Would your message “speak” to your customers more intuitively if you injected some of your personality in your copywriting?
  • What emotions do the images on your website convey?
  • Are they in line with you and the real message you want to send?
  • Most importantly, does your message get your customer excited? If not, it might be time to rethink a new strategy.

July 8th, 2010 | No Comments

During my hiatus between selling my company and deciding what I wanted to pursue, my husband and I came upon an opportunity to purchase a local retail store that we frequently visited. The old owner was having a large number of personal interferences that were negatively effecting the business. While the store was far from profitable at the time, it had a really great customer base. As hobby game store, it is mostly a community hang-out, and I knew from my online experience just how to handle communities. So we decided to branch out and “save the store.”

That was just about a year ago. We’re eleven months in, and we’ve doubled the size of the store, carry twice the amount of product, have events with over 100 people, and have created amazing relationships with other local businesses. I find myself learning from this experience in completely different ways from my online businesses. As I’m about to get ready for a huge event at our store this weekend, I thought I’d talk a little about the comparisons and similarities of retail and online businesses.

Speed & Quality of Communication Determines Rapport
In our store, we know everyone that comes in more than once. In most cases, most of our staff will know not only their name, but what game they like to play most. This creates an open atmosphere between the staff and customers. They know they can come to any of us and share any complaints or let us know about needs we may not be providing. In an online world, you don’t get the luxury of connecting with every person that visits your site. You need to rely on your web design and marketing skills to convey the message for you. If you’re lucky, your users will participate in the site via forums, comments or sending e-mail. However, since they aren’t right in front of you talking, you may be missing out on opportunities to build strong rapport if you take too long to respond. I know I’ve fallen into this bad habit at times. However, I notice a significant difference with responses from visitors when I respond as rapidly as I can. It’s very close to the rapport I can build with our retail customers.

Creativity Creates Customers
In a retail store, you constantly have to change things up and give people reasons to walk through the doors. It’s a lot different from someone clicking from an email to your website. A customer has to actually get in their car and drive to your location. You have to get really creative with events and promotions to keep these customers coming back. In our store, we provide events every single day of the week. In addition, our customers can come and just hang out and play games or chit chat. We’ve created a very similar atmosphere to what you’ll find online. You can spark your online communities in the same way. You can hold hosted chats, webinars, contests and other fun events to constantly keep your site in your visitor’s mind.

Customer Service Will Always Be #1
No matter what business I’m in, one thing remains steadfast. Customers do not respond well to bad service. The need to find ways to streamline dealing with imperfections is crucial to your success as a business. In a retail store, you’re not allowed much leeway in this area. Not only do customers want great customer service, they expect it. They want to know you really care about them. In a hobby industry with heavy online competitors, the only way to secure loyalty is through excellent customer service. An online business can get away with a little less due to various influencers such as lower prices and ordering convenience. However, imagine if you could marry the convenience of online sales with over the top customer service. To truly stand out online, search for ways where you can go the extra mile. Maybe it means responding to emails in a more timely fashion. It could mean offering a little more than what is expected. Your personal expertise could also be your “extra”.

You Still Have To Love What You Do
People always ask me how they can make money. To me, the only way you can really find true happiness and wealth is when you engage in something you feel truly passionate about. You need something more than dedication and loyalty to keep you going through tough times. It’s easy to stay excited when things are going well, but eventually you’re going to have a bad week, month and even year. It’s your passion in your field or genre that’s going to keep you going during those times.

People love being around other people who make them feel good. When you’re excited about what you’re doing, you exude happiness and it’s contagious. Whether you have an online or offline business, your customers will respond to this. You’ll be someone who attracts people and therefore more sales and relationships. A golden rule I’ve learned is this – don’t ever underestimate or underplay your passion for your company.

When you look at it, there aren’t many differences between the offline and online worlds of business. The most effective marketers are the ones that are able to combine both worlds and make something extra special for us all.